FAQ’s

A. Any rubbish collected from your bins will be black bagged and placed back into your wheelie bin after cleaning.

A. Your bins will be clean, smell nice and returned to your property with your customer receipt through your letterbox.

A. Green Cleen will leave you with a customer receipt each time your bins are washed, which will show your future wash dates. If you forget to leave your wheelie bins out or the waste contractor has not emptied them on the scheduled day, we will not charge you for that wash, and we, see you the following month.

A. Some of our regional Franchisees offer one-off cleaning, but most DO NOT. To check if your local operator offers one-off washing, click here and check your local operator’s website. It is more expensive to have a one-off wash than a regular wash because they take us considerably longer to clean.

A. To cancel the service at any time, contact your local area operator.

A. You can cancel at any time once you have paid your account balance. If you are moving address and have prepaid for the year, we will transfer any credit to your new property or refund you.

A. First off, you are not locked into any plan or contract. The subscription plans were created to offer you discounts for advanced payment. We will contact you when your account needs topping up but don’t worry we will continue your service until you contact us to cancel.

A. Some of our Franchisees now accept payment by Direct Debit using a system called GoCardless. The arranged amount will be taken straight from your bank account once a month and GoCardless will send you a reminder email a few days before the amount is due. To see the GoCardless Terms and Conditions click here.

A. Green Cleen offers a variety of payment methods. You can pay cash on the day, cheque, direct debit, standing order, BACS online transfer or credit card or debit card through our website via PayPal. If you pay in advance for half-yearly or yearly bin washing, most of our Franchisees offer special discounts.

A. Green Cleen takes its commitment to protect the environment extremely seriously and has led the way over the last 25 years by setting up the industry’s only Bin Cleaning Association, The National Association of Wheeled Bin Washers Limited (NAWBW) see www.nawbw.co.uk. Recycling all of the water used in the cleaning process, Green Cleen only use 100% eco-friendly chemicals.

A. Green Cleen only use purpose-built bin washing machines which catch the wastewater used in the bin cleaning process before recycling it through our integrated multistage filtration system before being discharged at a registered drop off point at our depot.

A. Green Cleen arrive every four weeks after your bins have been emptied. We clean any colour bins but maybe on different days depending on how your Council empties them. After booking our service, we will contact you with your first wash date. Once we have cleaned your bin, we spray it with our environmentally friendly deodoriser before returning them to your property. We leave a receipt that shows your account balance and your next wash date.

A. Wheelie bins collect residues, which emit offensive smells, become breeding grounds for bacteria like E. coli, Salmonella and Listeria and can become infested with flies, wasps, maggots even rats. As your family or staff handle the bins regularly, this leaves them open to contamination and infection. The Green Cleen bin cleaning process kills 99.9% of all known bacteria keeping your friends, family or staff safe.