You agree that any use of the services provided by Green Cleen shall constitute your acceptance of these Terms and Conditions.
By making this agreement, you accept that Green Cleen is permitted to contact you by telephone, email, SMS or by post.
By making this agreement, you accept that Green Cleen is allowed to record CCTV footage of our operatives completing work outside your property.
By making this agreement, you accept that Green Cleen is allowed to access the rear of your property and any bin store areas for the sole purpose of carrying out our work.
Green Cleen reserves the right to change, amend and update these terms and conditions without prior notice. If we update these terms and conditions any changes will appear on our website – www.greencleen.co.uk.
You will have been deemed to have accepted these changes if Green Cleen does not receive any written representations from you within 30 days from the date of the changes.
The Green Cleen wheelie bin cleaning service is normally provided on a 4-weekly basis. Typically, as long as the local authority can empty a customer’s wheelie bin Green Cleen should be able to clean it but in the unlikely event that we are unable to clean the bin due to various reasons (including but not limited to adverse weather conditions, public holidays etc) on the usual clean date, if feasible we will attempt to return up to 5 working days after the scheduled clean to carry out the work. Green Cleen will endeavour to give advanced notice where possible and charges will not be applied until the work has been completed.
The service is ongoing until cancelled by the person who entered the contract.
Green Cleen operates a kerbside service, and customers are requested to leave their bins on the boundary after they have been emptied so that they can be cleaned. Bins will be returned to the customer’s property after cleaning where possible to do so. Where it is not possible, the bin will be left at the curbside for customers’ collection. If you have an assisted collection, customers are requested to inform us, and we will collect and return the bin to its storage position.
Green Cleen reserve the right to charge for a visit where they could not clean the bin that was agreed to by its customer, on the agreed date, due to reasons not connected with company operations, equipment and/or employees. Such reasons include but are not restricted to, the customer not leaving the bin available for collection, the bin has not been emptied sufficiently, the customer has removed the bin after collection and not made it available for cleaning. Charges are applied due to our wasted journey and increased administration.
Green Cleen are regrettably unable to clean any customer’s bins that are contaminated with, but not exclusively, wet paint, faeces, and oil – excessive amounts can contaminate and even damage our equipment, at the bare minimum requiring the operator to empty, clean and refill before proceeding with any further cleans. In the event a bin is contaminated and cannot be cleaned, standard charges will apply.
In the unlikely event that any rubbish remains in the customer’s bin after the refuse collection, it will be at the operative’s discretion based on company guidelines as to whether cleaning can be carried out. If the operative decides to clean the bin, any rubbish removed will be bagged up and returned.
Where the customer has more than one wheelie bin and an agreement for only one bin the customer is not permitted to rotate bins. Green Cleen will label the bin on the first clean to allow us to identify this bin in future.
Green Cleen requires 5 working days’ notice to defer the service to a future date. If a customer should need to defer a service for any reason (e.g., away on holiday or a wheelie bin will not be available for cleaning for some other reason) the customer must let us know as early as possible. This will save us a wasted journey and prevent the customer from being charged.
If the customer moves to a new address within an area covered by Green Cleen and the customer gives Green Cleen 5 working days prior notice, then the service will be transferred to the new address and rescheduled according to the bin cleaning schedule for that area. The customer will still be charged for missed cleans if insufficient notice is given.
Green Cleen does not accept liability for washed-off markings. The customer acknowledges that paint, stickers, and other markings on their bins may be washed off or worn away as a result of the service. The customer agrees that this will not be a breaking of this contract and we will not be liable to reimburse the customer for this.
Our FRanchisees offer different options to pay. Most offer Direct Debit, BAC’s online transfer, cash, cheque or payment over the phone. To find your local operator’s website click here.
Cancellations will only be accepted if the account holder contacts the office and requests the cancellation the cancellation of the service and settles their account from any outstanding amounts.
Green Cleen reserve the right to cancel any agreement with its customers without due refund if it is found that the customer is abusing its services in any form.
Green Cleen reserve the right to cancel any agreement without due notice should any of its terms and conditions be broken by its customers.
Customers cancelling the service must clear any balances in full or set up a Direct Debit payment plan before the service can be stopped. The service will continue as normal where balances remain on the customer’s accounts. Green Cleen reserve the right to pass on any debts to a debt collection agency to recover amounts owed.
All prices displayed include VAT at the prevailing rate. If the rate of VAT changes, we reserve the right to pass any increases in VAT onto the customer.
Green Cleen expects staff to be treated politely. They will not tolerate any abuse either physical or verbal and reserve the right to stop work and if necessary, leave the premises. Customers will still be charged in these circumstances.
Any customer complaint regarding our service will be settled, if found to be justified, with a complimentary clean.
If the Council notifies the customer of any change to the refuse collection, please ensure that Green Cleen is made aware of it.
It is the customer’s responsibility to ensure that Green Cleen has the correct and current contact details. Failure to do so may cause confusion and possible unwanted charges.
If customers have any questions or complaints about the service, they must contact us directly by calling 01785 281301.
Nobody else has any rights under this contract. This contact is between the customer and Green Cleen. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person to end the contract or make any changes to these terms.
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Green Cleen’s use of cookies in accordance with the terms Green Cleen’s privacy policy / cookies policy.
Unless otherwise stated, Green Cleen and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view; download for caching purposes only, and print pages or OTHER CONTENT from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to this website without the Green Cleen’s express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing Green Cleen’s express written consent.
Access to certain areas of this website is restricted. Green Cleen reserves the right to restrict access to other areas of this website, or indeed this entire website, at Green Cleen’s discretion.
If Green Cleen provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Green Cleen may disable your user ID and password in Green Cleen’s sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material including without limitation text, images, audio material, video material and audio-visual material that you submit to this website, for whatever purpose.
You grant Green Cleen a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Green Cleen the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Green Cleen or a third party in each case under any applicable law.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Green Cleen reserves the right to edit or remove any material submitted to this website, or stored on Green Cleen’s servers, or hosted or published upon this website.
Notwithstanding Green Cleen’s rights under these terms and conditions in relation to user content, Green Cleen does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
This website is provided “as is” without any representations or warranties, express or implied. Green Cleen makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Green Cleen does not warrant that:
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
Green Cleen will not be liable to you whether under the law of contact, the law of torts or otherwise in relation to the contents of, or use of, or otherwise in connection with, this website:
These limitations of liability apply even if Green Cleen has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Green Cleen’s liability in respect of any:
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, Green Cleen has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Green Cleen’s officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Green Cleen’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Green Cleen.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify Green Cleen and undertake to keep Green Cleen’s indemnified against any losses, damages, costs, liabilities and expenses including without limitation legal expenses and any amounts paid by Green Cleen to a third party in settlement of a claim or dispute on the advice of Green Cleen’s legal advisers incurred or suffered by t Green Cleen arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Without prejudice to Green Cleen’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Green Cleen may take such action as Green Cleen deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Green Cleen may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Green Cleen may transfer, sub-contract or otherwise deal with Green Cleen’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms and conditions constitute the entire agreement between you and Green Cleen in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
This website contains links to other websites.
Green Cleen is not responsible for the privacy policies or practices of any third party.
If you have any questions about this privacy policy or Green Cleen’s treatment of your personal information, please write: